G4MAX — Account Deletion Information
English Version
Version: 1.0
Effective date: August 13, 2026
Last updated: August 13, 2026
Website: g4max.com
Support email: support@g4max.com
1. How to Delete Your G4MAX Account
Users can independently request deletion of their account through their profile on the G4MAX website or mobile application.
To delete your account:
Sign in to your G4MAX account.
Open the “Profile” section.
Go to “Account Information.”
Select “Delete Account.”
Review the warning describing the consequences of deletion.
Confirm deletion by following the instructions displayed on the screen.
Direct access to your profile:
To protect your account, G4MAX may ask you to verify your identity, telephone number, password or other information associated with the account.
2. Deletion Without Account Access
If you cannot sign in, no longer have access to your telephone number or cannot use the account deletion button, send a request to:
Your request should include:
the subject line “Account Deletion”;
the telephone number or email associated with the account;
the name displayed in your profile;
a brief explanation of why you cannot delete the account yourself.
To protect personal data, the support team may request additional information to verify that the account belongs to you.
Do not send your password, complete payment card details or one-time SMS verification codes.
3. Data That Will Be Deleted
After your deletion request has been confirmed, G4MAX will delete or anonymise personal data associated with the account, including:
your name and profile information;
profile photograph;
telephone number;
email address;
account settings;
saved and favourite Properties;
Property interaction history;
push tokens and notification settings;
Listings published by you;
photographs, descriptions and other materials uploaded by you;
other information directly associated with the account, unless retention is required by applicable law.
Properties published by you may be hidden immediately after confirmation of the request and permanently deleted when the account deletion procedure is completed.
4. Data That May Be Temporarily Retained
Certain information may be retained after account deletion where necessary to:
comply with applicable law;
protect the rights and legitimate interests of G4MAX;
handle complaints or disputes;
prevent fraud;
maintain Platform security;
investigate violations;
respond to lawful requests from public authorities;
protect the rights of other Users.
Such information may include:
security and technical logs;
suspension and violation records;
support communications;
complaint and dispute records;
information required to establish, exercise or defend legal claims;
backup copies.
Access to such information will be restricted. It will not be used for the ordinary operation of a deleted account or for marketing communications.
Backup copies may remain until they are overwritten or deleted as part of the regular backup cycle.
5. Deletion Time
After your request is confirmed, G4MAX will begin the account deletion procedure.
In most cases, the primary account data will be deleted or anonymised within 30 calendar days.
Certain information may be retained for a longer period where required by law, necessary for security, needed to resolve a dispute or otherwise subject to a lawful retention obligation.
6. Consequences of Account Deletion
Once the deletion procedure has been completed:
you will lose access to the account;
recovery of the deleted account may not be possible;
Properties published by you will no longer be displayed on the Platform;
saved Properties and account settings will be deleted;
Requests, history and other account-related information may be deleted or anonymised;
personalised recommendations will no longer be available.
Before deleting your account, save any information, photographs or materials that you may need in the future.
7. Deleting the Application Does Not Delete the Account
Removing the G4MAX mobile application from your device does not delete your account or the data associated with it.
To delete your account, use the “Delete Account” button in your profile or contact the G4MAX support team.
8. Arrangements Between Users
Deleting your G4MAX account does not automatically cancel arrangements made directly between Users outside the Platform.
If you have an active arrangement, Request, booking, advance payment or other obligation relating to a Property, you should resolve the relevant matter with the other party before deleting your account.
G4MAX is not a party to agreements between Users and does not automatically cancel bookings or issue refunds.
9. Information Obtained by Other Users
Deleting your account does not guarantee deletion of information that other Users lawfully obtained or retained before your account was deleted.
For example, another User may retain:
your telephone number;
correspondence;
screenshots;
evidence of arrangements;
information shared outside the Platform.
G4MAX does not control information independently stored by Users on their devices or through third-party services.
10. Deleting Specific Data Without Deleting the Account
Users may be able to change or delete certain information without deleting the entire account.
Depending on the available Platform functionality, you may be able to:
change your name;
change your email address;
change your telephone number;
change your profile photograph;
delete or hide your Property;
change notification settings;
remove a Property from your favourites.
If the required feature is not available, contact support@g4max.com.
11. Cancelling a Deletion Request
The ability to cancel a deletion request depends on whether the deletion procedure has already been completed.
If you submitted a request by mistake, immediately contact:
G4MAX does not guarantee that an account can be recovered or that deletion can be cancelled once irreversible data processing has begun.
12. Creating a New Account
After deletion has been completed, you may register with G4MAX again, provided that your telephone number or other details have not been restricted due to a violation of Platform rules, fraud, a security risk or a legal requirement.
A newly created account may not contain the history, Properties, settings or other information associated with the previous account.
13. Changes to This Information
G4MAX may update the account deletion procedure due to changes in Platform functionality, applicable law or application store requirements.
The current version will be published on this page together with the date of the latest update.
14. Contact Information
For assistance with account deletion:
Email: support@g4max.com
Website: g4max.com